Frequently asked questions

Children aged five to 12 years who are enrolled in primary school can enrol in our holiday programs. Even if your child isn't a student at the school where the holiday program is based, they can still enrol. It's a great way for them to make new friends outside of their school group, and our team will ensure they feel welcome and supported.

Our schedule varies at each of our locations, however it typically includes in-house activities, incursions and excursions. We release the schedule around four weeks before the start of each school holiday – you can view it using our program finder.

You can book your child's place online. Please see our booking information to learn more.

We have 30 school holiday program located across Victoria. Most of our programs are located within primary schools, but some take place within community recreation centres, which is where our in-house days and incursions take place. Our excursions take place at a variety of exciting, off-site locations!

Our prices vary depending on the activity (for example, whether it's an in-house day, incursion or excursion). You'll be able to see the price in our program schedule. Please note that this is the full price without any government subsidies you may be eligible for, so you could pay much less.

Drop-off times depend on whether your child is attending an in-house activity, incursion or excursion. Typically, you should arrive by 9:00am for in-house days and incursions, and 8:30am for excursions. Some excursions may require an earlier arrival time, so please call the on-site team for more information.

We understand that sometimes things happen and you may be running late for pick-up. If this happens, please call the holiday program to let them know (you can find their contact details on their location page). An educator will stay with your child until they're collected, so don't worry.

In the event that you can't collect your child, please arrange for someone else to do so and inform the holiday program team. For safety reasons, your child can only be collected by an authorised person so please ensure their name and contact number is in your child's enrolment record and that they bring photo ID such as a current driver's licence.

If your child isn't collected by the end of the session / closing time, a late fee of $2.00 per minute may be charged. If we haven't heard from you, we'll attempt to contact you by phone. If we can't reach you, we'll try to contact your nominated emergency person (or people). If no contact has been made 30 to 45 minutes after closing time, the local police will be called.

If your child is unwell and unable to attend a school holiday program, please let the service know.